Refund Policy

Customer satisfaction matters to Rangoraa. If your order arrives damaged or materially different from what was confirmed on WhatsApp, contact us within 48 hours of delivery with photos and your order details.

Eligible issues may be resolved through replacement or refund at our discretion, depending on product availability and the nature of the concern.

Because many items are handmade, minor artisanal variations are normal and not considered defects. Cancellations before dispatch may be accepted — message us on WhatsApp as early as possible.

Approved refunds are processed using the original payment method where applicable. Processing times may vary by bank or payment provider.